We could easily tell you why our practice is outstanding in 750 words but we thought we would let our patients do it for us:
To all at Clavell-Bates, a big thank you for transforming my teeth to ones that are pain free and something to be proud of for the first time in a great number of years and for the kindness and understanding from yourselves, nurses and reception staff in times of need.
Dear Simon, We were delighted when you took over the practice and the improvements have been immense. Not only is the building clean and inviting but all the staff are extremely friendly, professional and do their very best to accommodate the client. Both my husband and I are regular visitors to the practice, due to different dental needs and we both feel we are in very capable hands who give us an excellent service. Nothing appears to be too much trouble for yourself who always has the client’s needs as top priority
Dear Simon, I am writing to thank you and your staff for the excellent service you have given to me over the past two years, especially during the difficult period when I had to have extractions and false teeth fitted. Your expertise and kindness both from you and your staff helped me through. I must congratulate you on the way you have improved the practice both in service and in decor. For my part, I find that a trip to the dentist has no longer become a chore.
Well, where does one begin?? Visits to the dental practice are now an uplifting experience. The atmosphere is warm, friendly, vibrant and welcoming. I have undergone lengthy repair work and have always been treated with the upmost care and respect at each visit. Thank you to you all.
Have just completed treatment involving three root canal fillings on a tooth that I thought I may have to lose after a bad abscess. I received initial treatment on the day I rang up and this was completed today. I have nothing but praise for the attention I have received from both the reception and the dental surgeon and would highly recommend this practice.
My front teeth needed straightening, a difficult job with a ‘Senior Citizen’ and one which my previous dentists have not thought worth attempting! Simon described the possibilities, quoted a reasonable fixed price and in spite of various setbacks, took considerable time and trouble to obtain a good result. It is not just the improved decor and facilities, but this important attitude of concern for the patient which builds up the all important trust and confidence in the practice.
I have always been quite nervous when needing any dental treatment, but Simon takes the time to very patiently explain each step of the procedure that he is caring out which I find very reassuring. When I needed emergency treatment a few months ago, Simon did not have any free appointments but he made time to see me during his lunch break which I appreciated greatly as I was in a lot of pain. This was a similar situation to one I found myself in before Simon took over and I had to wait a few days to be seen. To summarise, Clavell-Bate and nephew’s practice is a valuable addition to the village community of whalley and I have recommended friends to join the surgery based upon the proficient and friendly service that they provide.
I cannot let this opportunity pass of mentioning the people involved in my treatment. The receptionist, Joanne is always friendly and efficient-both on the phone and in person; similarly, Kayylee, your dental assistant is always cheerful and confidence-inspiring in everything she does; last but not leat, you yourself, Simon always put me at my ease and explain carefully what you advise and what the various options are for my treatment. Keep up the good work.
I have always found yourself and the hygienist to be highly competent, pleasant and professional. Indeed everyone pleasant and helpful. Thanks to yourself and all the team on a job well done.
The advice I have had is excellent and I feel as though you are really concerned for my dental health. I had a number of issues with my teeth which I believed, on previous advice, I could not change. All these things have been addressed since I first saw you and I must say the results I have seen have been excellent.